COMING SOON - Sale will go live on Thursday evening 26 November 2020
Be prepared, here's what you need to know:
- Accepting direct EFT payments only during the Cyber Sale period. This is to prevent possible payment gateway glitches and/or delays caused by high volume of online traffic, and to ensure a faster check-out process to secure your order. Payment information will be provided in the order confirmation email. NB: Please double check your email address when placing your order.
- Please ensure to use the correct reference number (order number) on your proof of payment and to send POP to the supplied email address. NB: it's recommended to download proof of payment from your banking app and then email it directly, as there may be delays with banks sending POP during this time.
- No Reserves, unpaid orders will be cancelled the next day / 24 hours and product/s will be restocked. Cancelled orders cannot be reinstated.
- Please note that the cart does not reserve products. Products are only secured when check-out has been completed. **Products may sell out fast due to demand & limited stock.**
- Due to order volumes, please allow 2 working days (Mon-Fri) for payments to be captured and parcels to be prepared and dispatched.
- Confirmed orders cannot be amended; can only be cancelled for a new order to be placed.
- Sale period orders cannot be combined (cases where separate orders are placed & requested to be shipped in one parcel) to prevent any order & shipment disputes.
- Due to limited stock and to give everyone a fair chance at grabbing a good deal, there will be quantity limits on most products per customer.
- Please note that Cyber Sale products will not be restocked once sold out. Restocks may only happen if another order gets cancelled after 24 hours.
- Free gifts are limited to one item site-wide per customer. Free gifts cannot be added after an order has already been placed, please ensure to add it to your cart before completing your order.
- All products are brand new and 100% authentic guaranteed.
***FRIENDLY REMINDER: Cart does not reserve products, fastest fingers first! ***
Q: My product/s disappeared and/or sold out while it was in my cart / while I was busy with check-out? A: This happens when another buyer / buyers had the same or last unit of the product in their cart and completed check-out before you. Please note that the cart does not reserve products - orders are only secured when check-out has been completed. Due to demand and order volumes, Black Friday sale products can be expected to sell out fast. Tip: To speed up your check-out process, it is recommended to create an account with your delivery and contact information ahead of time.
Q: I'm unable to pay with credit card? A: During the Black Friday sale only direct EFT payment option will be made available, reasons being: 1. to ensure a faster check-out process and 2. to prevent possible delays and/or payment disputes by online card payment providers due to online traffic.Tip: it's recommended to download proof of payment and email it through directly as banks may experience delays in sending POP's.
Q: a product I wanted is sold out, will you restock Black Friday sale products? A: The majority of Black Friday stock has especially been procured for the Black Friday event. Unfortunately there will not be restocks unless there are order cancellations.Tip: Add your email address or request to be notified via Messenger if a product is back in stock (should there be cancellations).
Q: I'm unable to purchase more than 1 item of certain products? A: Quantity limits have been set (1 per customer) on most products depending on various factors such as price, demand & availability. This is done in order for everyone else to have a fair chance at grabbing a good deal.
Q: I didn't receive an order confirmation email? A: This only happens when an incorrect / email address with typos have been supplied, please ensure to provide the correct email address to prevent communication issues.
***HINT: Sale products are not currently visible online and will only be visible once the sale goes live from 26 November.***