- Accepting EFT Payments only to ensure a faster check-out process.
- Proof of payment required; EFT payment information will be provided in the order confirmation email. (There may be delays with banks if sending POP direct from internet banking / apps - it's recommended to rather download the proof of payment and email it directly)
- Due to demand, strictly no reserves - unpaid orders will be cancelled after 24 hours.
- Please note that the cart does not reserve products. Products are only secured when check-out has been completed.
- Depending on order volumes, please allow 2 working days (Mon-Fri) for orders to be captured, prepared and dispatched.
- Confirmed orders cannot be amended; can only be cancelled for a new order to be placed.
- All products are brand new and 100% authentic guaranteed.
- The purpose of this amazing once-a-year sale is for consumer purchase and not for reselling purposes. Orders will be monitored.
- Due to order volumes during the Black Friday sale period and to prevent order disputes, orders cannot be combined (cases where separate orders are placed & requested to be shipped in one parcel).
- There will be quantity limits on selected products in order for everyone to have a fair chance at grabbing a good deal.
- Free gifts and free samples strict terms and conditions apply & clearly stipulated in bold red in the product descriptions. Please ensure to adhere to the freebie T&C's as there won't be any exceptions. 1x Free gift and 1x free sample allowed per customer site-wide and while stocks last.
BLACK FRIDAY FAQ's:
Q: My product/s disappeared and/or sold out while it was in my cart / while I was busy with check-out? A: This happens when another buyer / buyers had the same or last unit of the product in their cart and completed check-out before you. Please note that the cart does not reserve products - orders are only secured when check-out has been completed. Due to demand and order volumes, Black Friday sale products can be expected to sell out fast. Tip: To speed up your check-out process, it is recommended to create an account with your delivery and contact information ahead of time.
Q: I'm unable to pay with credit card? A: During the Black Friday sale only direct EFT payment option will be made available, reasons being: 1. to ensure a faster check-out process and 2. to prevent possible delays and/or payment disputes by online card payment providers due to online traffic.Tip: it's recommended to download proof of payment and email it through directly as banks may experience delays in sending POP's.
Q: a product I wanted is sold out, will you restock Black Friday sale products? A: The majority of Black Friday stock has especially been procured for the Black Friday event. Unfortunately there will not be restocks unless there are order cancellations.Tip: Add your email address or request to be notified via Messenger if a product is back in stock (should there be cancellations). NB: Messenger is a much faster notification option.
Q: I'm unable to purchase more than 1 item of certain products? A: Quantity limits have been set on selected products depending on various factors such as price, demand & availability. This is done in order for everyone else to have a fair chance at grabbing a good deal. Tip: Limits are specified in bold red on products that have been limited.
Q: I've placed more than one order, can you combine them in one parcel? A: Regrettably due to order volumes during the Black Friday sale period, separate orders cannot be combined to prevent any confusion that may cause order, payment and shipment disputes. Tip: pay each order separately with applicable reference number (order number) & amount to prevent order issues and/or delays.