FAQ's - More Info

Operation Times:

Mondays - Fridays, excluding public holidays.

Parcel Dispatch:

Parcels are dispatched Mondays to Fridays, excluding public holidays.

Depending on order volumes, please allow up to 2 working days for your order to be captured, prepared and dispatched after receipt of proof of payment.

Manual Orders:

Regret not accepting manual orders and/or unable to amend existing orders.  All orders to be placed online.  Should you wish to amend an existing order, it will be required for a new order to be placed and the existing order to be cancelled to prevent stock and delivery errors pertaining to order changes.

Preventing Delays:

- Please ensure to provide a full correct shipping address applicable to the selected shipping method.

- Door to door deliveries: a recipient to be present at the provided address to accept delivery, and be contactable on the provided contact number/s.  For deliveries to work addresses, please ensure to include the business name.

Estimate Delivery times:

Depending on area and shipping method, delivery can vary between 1 and 7 working days after dispatch - this does not include weekends and public holidays.

COURIER MAIN AREAS ONLY:

(estimate duration after dispatch)

• Eastern Cape: 3 working days
• Freestate: 3 working days
• Gauteng: 2-3 working days
• KZN: 3 working days
• Limpopo: 3 working days
• MPM: 3 working days
• North West: 3 working days
• Western Cape: 1-2 working days

Courier Shipping to Outlying / Rural Areas:

Courier shipping to outlying areas takes 4-5 working days after dispatch depending on the area. 

Contact & Inquiries:

Please kindly send inquiries via email.